At Flexsac, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 14-day return policy to ensure a hassle-free return process.
Terms and Conditions
Eligibility:
- Items must be in new, unused condition with all original packaging.
- The return request must be initiated within 14 days of the delivery date.
Return Authorization:
- To initiate a return, please contact our customer support team at info@flexsac.com with your order number and reason for the return.
- Our support team will provide you with a Return Authorization (RA) number and detailed instructions on how to return your product.
Free Return Shipping:
- We provide a free return shipping label, so you won’t have to pay to return your item.
- Use the provided label to securely ship the product back in its original packaging.
Refund Process:
- Once we receive and inspect the returned product, we will process your refund within 3 business days.
- Refunds will be issued to the original payment method used for the purchase.
Exclusions:
- We cannot accept returns on items that are used, damaged, or returned without their original packaging.
Damaged or Defective Products:
- If you receive a damaged or defective item, please contact our customer support team within 7 days of delivery for assistance.
Questions and Support
If you have any questions or need assistance with your return, please contact us at info@flexsac.com.
Return Address:
4 East Rolling Crossroads, Unit 207
Catonsville, Maryland 21228
United States
Flexsac reserves the right to refuse any returns that do not meet the criteria outlined above. We appreciate your understanding and strive to provide the best possible shopping experience.
Thank you for choosing Flexsac!